Booking

 

Bookings are subject to availability and are confirmed once payment or a valid booking credit has been received.

 

Clients are responsible for ensuring that their booking details are correct.

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Cancellations & rescheduling

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A minimum of 48 hours’ notice is required to cancel or reschedule a session.

 

Sessions cancelled with less than 48 hours’ notice, or missed appointments, will normally be charged in full or deducted from the relevant package or membership allowance. This reflects the reserved appointment time and the opportunity lost to offer that appointment to another client.

 

Where possible, please cancel or reschedule through the booking system.

 

We understand that unexpected circumstances can arise. Any exceptions are at the discretion of Breathe + Release Pilates and will be considered on a case-by-case basis.

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If we need to cancel

 

If Breathe + Release Pilates needs to cancel a session, we will offer a suitable alternative, credit or refund where appropriate.

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Packages

 

All packages are subject to the following terms:

 

● Packages expire 90 days from the date of purchase.

● Packages are non-transferable.

● Unused sessions are not normally refundable, except where required by law or where Breathe + Release Pilates agrees otherwise in exceptional circumstances.

● Extensions may be considered where a client is medically unable to participate. Supporting medical evidence may be requested where appropriate.

● If you become medically unable to attend during your package validity period, please contact us as soon as possible to discuss your options.

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Late arrivals

 

Please arrive in time to begin your session as scheduled.

 

Late arrival may reduce your session time so that subsequent sessions are not delayed.

 

For safety and consideration of other clients, entry to a class may not be possible once it has begun, depending on the session format.

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Illness

 

Please do not attend the studio if you have symptoms of a contagious illness that could reasonably put others at risk.

 

Please contact us as soon as possible if illness affects your booking.

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Changes to health

 

Clients must inform Breathe + Release Pilates of any relevant change to their health, injury, medication or other circumstances that may affect their ability to participate safely before attending a session.

 

If you are unsure whether a change in your circumstances may affect your participation, please speak to your instructor before taking part.

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Studio etiquette

 

Please arrive ready to move, respect the studio environment and be considerate of other clients.

 

We ask that everyone helps maintain the calm, welcoming atmosphere of Breathe + Release.

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Phones

 

Please keep phones on silent during sessions.

 

Where possible, we encourage you to leave your phone aside and enjoy the time for yourself.

 

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Grip socks

 

Grip socks are required for equipment sessions for hygiene and safety.

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Clothing & jewellery

 

Please wear comfortable clothing suitable for movement.

 

NO ZIPS OR METALWORK ON CLOTHING ARE PERMITTED ON THE EQUIPMENT.

 

This includes exposed zips, studs, buckles, metal fastenings or other metal details that could scratch or damage the equipment or make movement uncomfortable.

 

Please remove jewellery where practical, particularly items that may scratch equipment or make movement uncomfortable.

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Shoes & personal belongings

 

Breathe + Release Pilates is a no-shoes studio.

 

Please remove your shoes before entering the studio space and place them in the designated shoe and bag storage area.

 

Please keep the studio space as clear and free from personal belongings as possible. Bags, coats, shoes and other personal items should be kept in the designated storage area rather than brought into the main studio space.

 

This helps us maintain the calm, uncluttered environment of Breathe + Release and keeps walkways and equipment areas clear and safe for everyone.

 

Please take reasonable care of your personal belongings. To the extent permitted by law, Breathe + Release Pilates cannot accept responsibility for loss of or damage to personal belongings unless caused by our negligence.

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Equipment

 

Please use equipment only as instructed by your instructor.

 

Do not adjust springs, straps or equipment settings unless you have been shown how to do so.

 

Please report any equipment concerns immediately.

 

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Care of equipment

 

Clients are asked to take reasonable care of studio equipment.

 

Where damage is caused deliberately or through reckless or negligent misuse, Breathe + Release Pilates may seek to recover reasonable repair or replacement costs.

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Parking

 

Where parking is available, vehicles and their contents remain the responsibility of the owner.

 

To the extent permitted by law, Breathe + Release Pilates cannot accept responsibility for loss of or damage to vehicles or their contents unless caused by our negligence.

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Photography & filming

 

Photography and filming within the studio must respect the privacy of all clients.

 

Please do not photograph, film or record another person or their session without their explicit permission.

 

Clients must not share or publish images or recordings of other clients without their permission.

 

Violation of this policy may result in loss of studio privileges.

 

Any photography or filming by Breathe + Release Pilates for promotional, marketing or social media purposes will be subject to a separate consent process.

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Breathwork

 

Breathwork may form part of your Pilates practice. Your instructor may offer breathing techniques or practices designed to support movement, connection and relaxation.

 

Participation in any breathwork practice is voluntary. You are always encouraged to listen to your body and work within your own comfort level.

 

Some breathwork practices may not be suitable for everyone. Please refer to the separate Breathe + Release Breathwork Information & Consent Form for important information about breathwork, including specific practices such as breath holds and circumstances where these may not be appropriate.

 

If you have any questions or concerns about breathwork, please speak to your instructor before participating. You are also welcome to contact or speak with your instructor afterwards, including in the days that follow, if you have any questions or would like further support.

 

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Policy violations

 

Failure to adhere to studio policies may result in a warning, suspension of privileges or termination of membership, depending on the severity of the behaviour.

 

Breathe + Release Pilates reserves the right to enforce these policies to maintain a safe, respectful environment for all clients and staff.

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Governing law

 

These Studio Policies are governed by the laws of England and Wales.

 

Nothing in these policies affects any rights you may have under applicable consumer law.

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Breathe + Release Pilates

 

These Studio Policies are intended to support a safe, respectful and welcoming environment for everyone who attends the studio.